14 Days Return Back Policy
5 Days Cancellation Policy
Goods to be paid for when ordered. Special commission orders - a non-refundable deposit of 20%, this covers any expenses I have incurred in doing your commission piece if you decide you don't require it, then final payment before goods are posted
Goods are shipped 1st class tracked and will be posted out on a Friday or Saturday unless agreed otherwise.
Unfortunately, things do happen in transit sometimes. If your item/goods arrive damaged please let me know immediately, if packaging is damaged and also item, please send photo(s) of damaged packaging and item. I will then contact you to arrange return/replacement.
If you feel the item/goods unsuitable please contact me as soon as possible (3 days maximum) so we can discuss. No refund or replacement will be given unless the item/goods are returned are in perfect condition and return agreed beforehand.
If Item/goods have been commissioned, you will have received pictures before item/goods are sent, payment for said item/goods will be taken as your agreement that item/goods are what you have ordered and paid for and therefore no refund will be forthcoming, in exceptional circumstances, you may be offered a refund, minus the 20% deposit and postage & packaging.
Based on 0 Ratings